Privacy Policy

Effective Date: February 2025

Last Updated: August 2025

Army Issue Surplus Inc (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website or purchase from us.

By using our site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal information you provide: name, billing/shipping address, email, phone number, and payment details.
Order information: products purchased, order history, and customer service interactions.
Technical information: IP address, browser type, device type, and website usage data (via cookies or analytics tools).

We only collect information necessary for business operations, legal compliance, and improving customer experience.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders.
Communicate order updates, shipping details, and customer support responses.
Improve our website, products, and services.
Comply with legal and regulatory requirements.
Send promotional offers and newsletters (only if you opt-in).

3. Legal Basis for Processing (GDPR)

For EU customers, our legal grounds for processing personal information include:

Contract: to fulfill an order or service you requested.
Consent: when you opt in to receive marketing communications.
Legal obligation: to meet tax, accounting, or regulatory requirements.
Legitimate interest: to improve services and prevent fraud.

4. Data Storage & Security

We store personal information securely on Canadian-based servers or with trusted service providers.
Access is restricted to authorized personnel only.
We use SSL encryption for online transactions.
Payment details are processed securely through PCI-DSS compliant providers — we never store your full credit card information.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share information with:

Payment processors (to process your payment).
Shipping providers (to deliver your order).
IT and analytics providers (to maintain and improve our website).
Law enforcement or regulatory bodies (when legally required).

6. Cookies & Tracking

Our site uses cookies to:

Remember your shopping cart and preferences.
Improve website performance.
Analyze traffic and usage patterns via Google Analytics.

You can disable cookies in your browser settings, but this may affect site functionality.

7. Your Rights

Under PIPEDA (Canada) and GDPR (EU), you have the right to:

Access the personal information we hold about you.
Request corrections or updates.
Request deletion of your data (subject to legal requirements).
Withdraw consent for marketing at any time.

To exercise these rights, contact us at [Insert Contact Email].

8. Data Retention

We keep your personal data only as long as necessary to:

Fulfill the purposes outlined in this policy.
Comply with legal and accounting obligations.

9. International Data Transfers

If you are located outside Canada, your data may be processed in Canada or by trusted service providers in other countries. By using our services, you consent to such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last Updated” date.