Shipping & Returns Policy
Effective Date: February 2025
Last Updated: February 2025
At Army Issue Surplus Inc, we’re committed to delivering your order quickly, securely, and affordably. This policy explains how we handle shipping, delivery times, and returns.
1. Shipping Methods
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All orders are shipped exclusively via Canada Post.
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Tracking numbers are provided for all shipments once your order has been processed.
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We offer standard and expedited options at checkout (where available).
2. Processing Times
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Orders are processed within 1–3 business days after payment is received.
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Orders placed on weekends or holidays will be processed the next business day.
3. Shipping Within Canada
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Standard delivery within Canada typically takes 2–8 business days, depending on location.
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Expedited or Xpresspost delivery options may be available for faster service.
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Remote or rural addresses may require additional delivery time.
4. International Shipping
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We ship worldwide via Canada Post International Services.
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Delivery times vary by destination and customs processing times.
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Customers are responsible for any import duties, taxes, or fees charged by their country.
5. Order Tracking
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Once shipped, you will receive a tracking number by email.
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Tracking updates can be checked at Canada Post Tracking.
6. Returns & Exchanges
We want you to be satisfied with your purchase. If you need to return or exchange an item:
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You must contact us within 14 days of receiving your order.
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Items must be unused, in original packaging, and in resaleable condition.
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Shipping costs for returns are the customer’s responsibility unless the item is defective or we made an error.
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Refunds are issued to the original payment method once the return is received and inspected.
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For exchanges, we will ship the replacement once we receive the returned item.
Non-Returnable Items:
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Clearance or final sale items
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Gift cards
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Perishable or personal use items (for hygiene reasons)
7. Damaged or Incorrect Items
If your order arrives damaged or is incorrect:
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Contact us within 7 days of receipt.
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Include your order number, description of the issue, and photos if possible.
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We will arrange for a replacement or refund at no extra cost to you.